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Frequently Asked Questions




Can I purchase metal from your offices?

Yes! You don't need an appointment or an account prior to visiting our offices. If you make a purchase in excess of HKD100,000 you will need to open an account pursuant to Australian Law. We can assist you opening an account when you arrive, alternatively you can open an account online. Please ensure you have your HKID or Passport ready as these are required for verification purposes.




Do I need any forms of identification to make a purchase?

If you attend our office and purchase metal up to HKD100,000, personal identification is required. There is a limit of HKD100,000 per person per 24 hours. If your purchase is over HKD100,000 we require you to have an account, and therefore, require personal identification.

Know Your Customer (KYC), domestic and international anti-money laundering requirements, which involve having government issued photographic documents for all clients - whether buying or selling - actually helps to protect you. It means we can greatly reduce the risk of inauthentic coins and bars entering the market.

To open an account with ABC Bullion, we may request details of your Driver's Licence, Passport and Medicare card, to verify your identify. This is required under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (AML/CTF Act).

If you do not have an account, you can create one via our online portal. It is a very quick and easy process.
Should you wish to know more, please contact our Account Executive Team on +852 3904 2148 alternatively, you can send an email.


How do I open an account with ABC Bullion?

Simply complete the appropriate online application. It is a very efficient process that takes a few minutes to complete. You will need to enter details found on your:

  • HKID
  • Passport
  • Proof of address (recent 3 months)

Due to the Anti-Money Laundering and Counter-Terrorism Financing Act 2006, your identity is verified via an external company,Truulio. ABC Bullion is then advised within seconds of the result of your verification and we instantly notify you that your account is open; or if required, a request for further identification documents.

In Store
We can open an account for you at our office located in Hung Hom Kowloon, Hong Kong. Please ensure you bring the following forms of identification to ensure we complete the process as efficiently as possible:

  • HKID
  • Passport
  • Proof of address (recent 3 months)

If you have any concerns about how we manage your personal information please check our Privacy Policy.
If you require further information, please call our Account Executives on +852 3904 2148 or via email.


What are the methods of payment available?

In Store Payment options available:

  • Cash
  • Payment transfer
  • Credit Card - Visa, MasterCard, or American Express. There is a 3% surcharge on all credit card payments. For security reasons, you will also be asked to provide photographic ID when paying by credit card.                                                                                   
  • Cheque - funds will need to clear in our bank account (this takes up to 2 business days). This includes bank issued cheques before metal is ready for collection/delivery.

Internet Payment options available:

  • Credit Card and Union Pay- payments are processed with an additional handling charge of 3%.

Credit Card (First Time Payments)
For security reasons, any orders placed on a newly created ABC Bullion account and paid for using a credit card are held for at least five days before collection.  

Bank Transfer
You can transfer into our Bank of China bank account at any branch. Our account details and your reference number is printed on your invoice.
Should you require any further information please call on +852 3904 2148 alternatively email and your Account Executive will promptly respond.



What are your Bank Account details?

Please contact one of the team on +852 3904 2148